Subject: Ticket re-opened - [#4210] Re: Virtual issues at Fitness First Bondi Platinum
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 04:28:59 +0000

Hi Pritish Nandi,  Ticket “#4210 – Re: Virtual issues at Fitness First Bondi Platinum” has been reopened, please visit https://immersivesupport.lesmills.com/helpdesk/tickets/4210 to view the ticket.  Ticket comment   Hi Miriam, 
   
 Everything is working now and playing, there was something wrong with the connector for the screen. 
   
 I have asked Compact to turn up the volume which has to be done remotely as the volume is at full capacity from the control panel on the stage and we need it louder. 
   
 Thank you for all your help  
   
 Take care 
   
 Sue  

 
  
 On Mon, 18 Jan 2021 at 3:03 pm, Les Mills International <[email-masked]> wrote: 

	 
 Hi Miriam, 
 ​ 
 
 I've just spoken to Sue, the App is downloading content and in sync but content isn't playing to the screen.  They're seeing the 'no external screen connected' error message which suggests an issue with a piece of equipment which Sue is working with her AV provider on. 
 ​ 
 
 Here's a link to our required equipment which details how everything should be connected:  
 ​ 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment- 
 ​ 
 
 I hope that helps.  If the issue persists, please confirm the equipment in use and we'll look into it. 
 ​ 
 Many thanks 
 ​ 
 Charlotte  Ticket: https://immersivesupport.lesmills.com/helpdesk/tickets/4210

 
                           
                            On
                            Mon, 18 Jan at  4:44 PM
                            ,  Miriam Cohen <[email-masked]>  wrote:
                             
Actually, 

 
 
It now shows that it has synced 🙂

 

 
Thanks!

 

 

 

 

 

 

 

 

 

Miriam 

 
Miriam Jaclyn Cohen | Business Partnership Manager NSW

 
Les Mills Asia Pacific |  

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA 
tel +61 481 213 176 | fax +612 6282 0563 | [email-masked] | www.lesmills.com.au | Linkedin

 

 
Get your 2021 Workshop Calendar
here!

 

 

 

 

 

 

 

 

 
 
The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.   

 

 

 

 

 

 
  
 From: Les Mills International <[email-masked]> 
Sent: Monday, 18 January 2021 2:36 PM 
To: [email-masked] <[email-masked]> 
Cc: Miriam Cohen <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>;
 [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Re: Re: Virtual issues at Fitness First Bondi Platinum

 

 Hi Miriam, 
 ​ 
 
 Olesia is offline so I thought I would reply. Please remove the connected device within the Scheduler under Manage Devices, once this is done the App will return to the login screen in around 5 minutes (if it doesn't you can delete the App and
 re-install).  Detailed steps on how to do this can be found in the below article: 
 ​ 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-r 
 ​ 
 
 When logging back into the Virtual App please make sure you use the same password that you use to login to the Scheduler. 
 ​ 
 I hope that helps. 
 ​ 
 Kind regards 
 ​ 
 
 Charlotte 
 
Ticket: 
https://immersivesupport.lesmills.com/helpdesk/tickets/4210

 

 
 
 On Mon, 18 Jan at 4:08 PM 
, Miriam Cohen <[email-masked]> wrote:
 
Hi Olesia, 

 
 
I'm on the phone with Sue from Fitness First Bondi and Max from Compact Monitor. 

 
 
They have reinstalled the iPad but when they go to log into the app, it shows that there are no studios available. 

 
 
I have gone onto the back end of the scheduler and it shows the last sync was 18 days ago. It is still showing offline but apparently the iPad has internet connection. 

 
 
Can you please help? 

 
 
Thanks, 

 

 

 

 

 

 

 

 

 

Miriam 

 
Miriam Jaclyn Cohen | Business Partnership Manager NSW  

Les Mills Asia Pacific |  

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA 
tel +61 481 213 176 | fax +612 6282 0563 | [email-masked] | 
www.lesmills.com.au | Linkedin  

 
 
Get your 2021 Workshop Calendar
here!

 

 

 

 

 

 

 

 

 
 
The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.   

 

 

 

 

 

  

 
 From: Les Mills International <[email-masked]> 
Sent: Thursday, 14 January 2021 5:14 PM 
To: [email-masked] <[email-masked]> 
Cc: Miriam Cohen <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>;
 [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Re: Re: Virtual issues at Fitness First Bondi Platinum  

 
 
 Hi 
Sue, 
 ​ 
 
 This is a quick follow up email. 
 ​ 
 
 We can see that your iPad is still offline. Please let us know if you need our support. 

 
 We will leave this ticket open for the next 48 hours if you have any questions. This ticket can be re-opened at any time by responding to this email. 
 ​ 
 
 Kind regards, 
Olesia 
Customer Service 
Les Mills Virtual App 
 
Ticket: 
https://immersivesupport.lesmills.com/helpdesk/tickets/4210  

 

 

 

 

  

                         

	

  --                      
 Sue Weaver 
 
Group Fitness Manager I Fitness First Australia Bondi Platinum and Bondi Spring Street Platinum

 BP : Level 6, Westfield 500 Oxford Street, Bondi Junction SS : Level 1, 110 Spring Street, Bondi Junction 
 T (02) 9021 4521 | T (02) 8383 5826 | M 0450 957 422