Subject: Tech Support Candidate - PUSHPRAJ .
From: PUSHPRAJ . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 23:23:50 -0500

| | Tech Support Test

Name | PUSHPRAJ .
E-mail | [email-masked]
Phone Number | (+91) 7503347659
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lakshmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Antares systems limited | Executive CRM | currentle working | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first of all, i will check the website's URL entered.
after that i will check the Internet connectivity. If both of them look fine. Then i will clear the temporary file, history , cache date of the browser as well as system. Restart the system and  the open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth in both the devices .
2. start Bluetooth search from Mobile for pairing .
3. Pair the devices and then we good to go.

What according to you makes you a good candidate for customer service or technical support job? | Good listener , good communication skills and in depth knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |