Subject: Tech Support Candidate - Rajiv Singh
From: Rajiv Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 22:57:40 -0500

| | Tech Support Test

Name | Rajiv Singh
E-mail | [email-masked]
Phone Number | (91) 9560019738
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Uttam Nagar New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Wipro technologies | Sr technical support engineer | 05-03-2020 | 26400
Previous Employer 2 | Sysnet global technologies | Desktop support engineer L2 | 03-03-2018 | 18500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check internet connectivity, if Internet connectivity is ok than I will check another site opening or not in same browser, if another sites are also not working than I Will check browser setting and I will reset the same, after resetting browser I will reinter url (www.ndtv.com) if still not opening than I will ping this URL to check connectivity this might block also from local network so after pinging I can check connectivity is status, like this i can more more thing step by step.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on Bluetooth speaker and than I will switch on mobile Bluetooth and start serching for available devices, after finding Bluetooth speaker I will click on that to connect and it will be connect by following these steps.

What according to you makes you a good candidate for customer service or technical support job? | Good communication skills and technical knowledge should be strong that's makes confidence level high, along with this we must have customers oriented skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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