Subject: New Reply Received - Re: Virtual issues at Fitness First Bondi Platinum
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 03:44:37 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: Virtual issues at Fitness First Bondi Platinum  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Actually,</div>
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It now shows that it has synced <span id="&#128578;">&#128578;</span>
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<span>Thanks!</span>
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<span style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont">Miriam</span><br>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px"><br>
Miriam Jaclyn Cohen | Business Partnership Manager NSW</span></font>
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<span style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont">Les Mills Asia Pacific | </span><br>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px">PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
tel +61 481 213 176 | fax +612 6282 0563 | [email-masked] | <a href="http://www.lesmills.com.au" rel="noreferrer">www.lesmills.com.au</a> | Linkedin</span></font>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px"><font color="#000000">Get your 2021 Workshop Calendar
</font><font color="#0c64c0"><b><a href="https://www.lesmills.com.au/calendar/AUS-2021" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer">here!</a></b></font></span></font>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, 18 January 2021 2:36 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Miriam Cohen &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;;
 [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Virtual issues at Fitness First Bondi Platinum
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<div dir="ltr">Hi Miriam,</div>
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<div dir="ltr">Olesia is offline so I thought I would reply. Please remove the connected device within the Scheduler under Manage Devices, once this is done the App will return to the login screen in around 5 minutes (if it doesn't you can delete the App and
 re-install).  Detailed steps on how to do this can be found in the below article:</div>
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<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-r" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-r</a></div>
<div dir="ltr">​<br>
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<div dir="ltr">When logging back into the Virtual App please make sure you use the same password that you use to login to the Scheduler.</div>
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<div dir="ltr">I hope that helps.</div>
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<div dir="ltr">Kind regards</div>
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<div dir="ltr">Charlotte<br>
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Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4210" rel="noreferrer">
https://immersivesupport.lesmills.com/helpdesk/tickets/4210</a>
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<blockquote class="x_freshdesk_quote">On Mon, 18 Jan at 4:08 PM <span class="x_separator">
, Miriam Cohen &lt;[email-masked]&gt; wrote:
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Hi Olesia,</div>
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<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
I'm on the phone with Sue from Fitness First Bondi and Max from Compact Monitor.</div>
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They have reinstalled the iPad but when they go to log into the app, it shows that there are no studios available.</div>
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I have gone onto the back end of the scheduler and it shows the last sync was 18 days ago. It is still showing offline but apparently the iPad has internet connection.</div>
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Can you please help?</div>
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Thanks,</div>
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<span style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont">Miriam</span><br>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px"><br>
Miriam Jaclyn Cohen | Business Partnership Manager NSW</span></font> </div>
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<span style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont">Les Mills Asia Pacific | </span><br>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px">PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
tel +61 481 213 176 | fax +612 6282 0563 | [email-masked] | <a href="http://www.lesmills.com.au" rel="noreferrer">
www.lesmills.com.au</a> | Linkedin</span></font> </div>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px"><font color="#000000">Get your 2021 Workshop Calendar
</font><font color="#0c64c0"><b><a href="https://www.lesmills.com.au/calendar/AUS-2021" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer">here!</a></b></font></span></font>
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<blockquote class="x_freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, 14 January 2021 5:14 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Miriam Cohen &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;;
 [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Virtual issues at Fitness First Bondi Platinum </div>
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<div dir="ltr">Hi <span style="color:rgb(24,50,71); font-family:arial,helvetica,sans-serif; font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">
Sue</span>,</div>
<div dir="ltr">​<br>
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<div dir="ltr">This is a quick follow up email.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We can see that your iPad is still offline. Please let us know if you need our support.</div>
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<div dir="ltr">We will leave this ticket open for the next 48 hours if you have any questions. This ticket can be re-opened at any time by responding to this email.</div>
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<div dir="ltr">Kind regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4210" rel="noreferrer">
https://immersivesupport.lesmills.com/helpdesk/tickets/4210</a> </div>
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<blockquote class="x_x_freshdesk_quote">On Thu, 7 Jan at 12:05 PM <span class="x_x_separator">
, Miriam Cohen &lt;[email-masked]&gt; wrote:
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Hi team,</div>
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Sorry for these issues. I can imagine it's quite frustrating.</div>
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Please let me know once you hear back from Ceri and perhaps Compact can find a work-around if not.</div>
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<span style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont">Miriam</span><br>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px"><br>
Miriam Jaclyn Cohen | Business Partnership Manager NSW</span></font> </div>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px">PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
tel +61 481 213 176 | fax +612 6282 0563 | [email-masked] | <a href="http://www.lesmills.com.au" rel="noreferrer">
www.lesmills.com.au</a> | Linkedin</span></font> </div>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px"><font color="#000000">Get your 2021 Workshop Calendar
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<div>From: Melinda Crompton &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, 6 January 2021 6:41 PM<br>
<b>To:</b> Bondi Platinum GFM &lt;[email-masked]&gt;<br>
<b>Cc:</b> Bill Richardson &lt;[email-masked]&gt;; Les Mills International &lt;[email-masked]&gt;; Miriam Cohen &lt;[email-masked]&gt;; Wade Schrader &lt;[email-masked]&gt;; [email-masked]
 &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual issues at Fitness First Bondi Platinum </div>
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<div dir="auto">What a mess. Okay that makes sense </div>
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<div dir="ltr" class="x_x_x_gmail_attr">On Wed, 6 Jan 2021 at 18:22, Bondi Platinum GFM &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="x_x_x_gmail_default" style="font-family:arial,helvetica,sans-serif">Hi Mel,</div>
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<br>
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<div class="x_x_x_gmail_default" style="font-family:arial,helvetica,sans-serif">IT do not have the password and we have been trying all day to see if we can get it.  The Apple ID was originally set up by Ceri Henderson, who is now in the UK.  I have managed
 to reset the password, but there are security questions which Ceri set up and I have sent her a message on messenger to see if we can get the answers (I still keep in contact with Ceri).</div>
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<div class="x_x_x_gmail_default" style="font-family:arial,helvetica,sans-serif">Hopefully we can get this sorted</div>
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<div class="x_x_x_gmail_default" style="font-family:arial,helvetica,sans-serif">Very sorry </div>
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<div class="x_x_x_gmail_default" style="font-family:arial,helvetica,sans-serif">Thank you </div>
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<div class="x_x_x_gmail_default" style="font-family:arial,helvetica,sans-serif">Sue</div>
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<div><font color="#000000"><b>Sue Weaver</b></font></div>
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<font><b><span style="font-family:Helvetica,sans-serif; color:rgb(238,0,0)">Group Fitness Manager</span><span style="font-family:Helvetica,sans-serif"><font color="#0000ff"> </font><font color="#ff0000">I </font></span></b></font><b style="color:rgb(255,0,0); font-family:Helvetica,sans-serif; font-size:x-small">Fitness
 First Australia<br>
Bondi Platinum and Bondi Spring Street Platinum</b> </div>
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<span style="font-family:Helvetica,sans-serif"><font color="#666666"><b>BP : Level 6, Westfield
<a href="https://www.google.com/maps/search/500+Oxford+Street,+Bondi+Junction?entry=gmail&amp;source=g" rel="noreferrer">
500 Oxford Street, Bondi Junction</a><br>
SS : Level 1, <a href="https://www.google.com/maps/search/110+Spring+Street,+Bondi+Junction?entry=gmail&amp;source=g" rel="noreferrer">
110 Spring Street, Bondi Junction</a></b></font></span> </div>
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<font><b><font color="#666666"><span style="font-family:Helvetica,sans-serif">T</span><span style="font-family:Helvetica,sans-serif"> (02) 9</span><span style="font-family:Helvetica,sans-serif">021 4521 | </span><span style="font-family:Helvetica,sans-serif">T </span></font><span style="font-family:Helvetica,sans-serif"><font color="#666666">(02)
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<div dir="ltr" class="x_x_x_gmail_attr">On Wed, 6 Jan 2021 at 18:15, Melinda Crompton &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi All</div>
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<div dir="auto">I have spoken to Brad about this one already at Compact. Sue the account is owned by FLG so they should be able to give you a password if you simply log a ticket with them.</div>
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<div dir="auto">I explained this to Andrew a couple of days ago. Have you spoken to IT to get the password on the account? </div>
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<div dir="auto">Thanks Mel</div>
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<div dir="ltr" class="x_x_x_gmail_attr">On Wed, 6 Jan 2021 at 18:10, Bill Richardson &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="x_x_x_MsoNormal"><span>HI Sue &amp; Miriam,<u></u><u></u></span></div>
<div class="x_x_x_MsoNormal"><span><u></u> <u></u></span></div>
<div class="x_x_x_MsoNormal"><span>Happy new year to everyone.<u></u><u></u></span></div>
<div class="x_x_x_MsoNormal"><span><u></u> <u></u></span></div>
<div class="x_x_x_MsoNormal"><span>Thanks for your email.<u></u><u></u></span></div>
<div class="x_x_x_MsoNormal"><span><u></u> <u></u></span></div>
<div class="x_x_x_MsoNormal"><span>DO NOT wipe the ipad please.  This is not necessary.<u></u><u></u></span></div>
<div class="x_x_x_MsoNormal"><span><u></u> <u></u></span></div>
<div class="x_x_x_MsoNormal"><span>Please create a workorder in the system for us to attend site and rectify the issue.<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span>I have copied in our technical team who will have the correct information for us to be able to get the LM app working again. I have also copied Mel Crompton who will need to be across this  WO.<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span>@Brad – please make this a priority and lets arrange to get someone there asap.<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span>@ Wade is there anything the club can do locally, or do we need to attend and remove the ipad for reset?<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span>Thanks team.<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span>Bill<u></u><u></u></span></div>
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<u></u> <u></u> </div>
<div class="x_x_x_MsoNormal"><span lang="EN-US">Bill Richardson<u></u><u></u></span></div>
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<u><span lang="EN-US">MANAGING DIRECTOR</span></u><span lang="EN-US"><u></u><u></u></span>
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<div class="x_x_x_MsoNormal"><span lang="EN-US"> <u></u><u></u></span></div>
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<span lang="EN-US" style="font-family:Stencil">Compact Monitor Systems</span><span lang="EN-US" style="font-family:Arial,sans-serif">
</span><span lang="EN-US" style='font-family:"Brush Script MT"; color:red'>Australia</span><span lang="EN-US" style='font-family:"Times New Roman",serif; color:rgb(31,73,125)'><u></u><u></u></span>
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<div class="x_x_x_MsoNormal"><span lang="EN-US">t) 61 2 9540 4000<u></u><u></u></span></div>
<div class="x_x_x_MsoNormal"><span lang="EN-US">m) 61 418 900 211<u></u><u></u></span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Bondi Platinum GFM &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, 6 January 2021 5:51 PM<br>
<b>To:</b> Miriam Cohen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a><br>
<b>Subject:</b> Re: Virtual issues at Fitness First Bondi Platinum<u></u><u></u></span>
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<div class="x_x_x_MsoNormal"><span style="font-family:Arial,sans-serif">Hi Miriam,<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style="font-family:Arial,sans-serif">Thank you for your email.  Unfortunately as the IPad is disabled and says connect to ITunes.  I have turned it off and on and I cannot get into the IPad at all<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style="font-family:Arial,sans-serif">I went to the Apple Store who said in order to get into the IPad, I will need to copy everything onto a USB stick and then they will need to wipe the IPad completely and then restore everything
 back onto the IPad again.  This is an expensive task.<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style="font-family:Arial,sans-serif">Thank you <u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style="font-family:Arial,sans-serif">Take Care<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style="font-family:Arial,sans-serif">Sue<u></u><u></u></span></div>
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<b><span style="font-size:7.5pt; font-family:Helvetica,sans-serif; color:black">Sue Weaver</span></b><u></u><u></u>
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<b><span style="font-size:7.5pt; font-family:Helvetica,sans-serif; color:rgb(238,0,0)">Group Fitness Manager</span></b><b><span style="font-size:7.5pt; font-family:Helvetica,sans-serif; color:blue"> </span></b><b><span style="font-size:7.5pt; font-family:Helvetica,sans-serif; color:red">I </span></b><b><span style="font-size:10pt; font-family:Helvetica,sans-serif; color:red">Fitness
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Bondi Platinum and Bondi Spring Street Platinum</span></b><span style="font-family:Verdana,sans-serif"><u></u><u></u></span>
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<b><span style="font-size:7.5pt; font-family:Helvetica,sans-serif; color:rgb(102,102,102)">BP : Level 6, Westfield
<a href="https://www.google.com/maps/search/500+Oxford+Street,+Bondi+Junction?entry=gmail&amp;source=g" target="_blank" rel="noreferrer">
500 Oxford Street, Bondi Junction</a><br>
SS : Level 1, <a href="https://www.google.com/maps/search/110+Spring+Street,+Bondi+Junction?entry=gmail&amp;source=g" target="_blank" rel="noreferrer">
110 Spring Street, Bondi Junction</a></span></b><span style='font-family:"Times New Roman",serif'><u></u><u></u></span>
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<b><span style="font-size:7.5pt; font-family:Helvetica,sans-serif; color:rgb(102,102,102)">T (02) 9021 4521 | T (02) 8383 5826 | M 0450 957 422</span></b><span style='font-family:"Times New Roman",serif'><u></u><u></u></span>
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<span style='font-family:"Times New Roman",serif'><u></u> <u></u></span> </div>
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<span style='font-family:"Times New Roman",serif'><img width="200" height="36" id="x_x_x_m_6073149202998738931gmail-m_-8983440870564997996m_6149647702695138693_x0000_i1035" alt="Image result for fitness first logo" style="width:2.0833in; height:0.375in" src="https://i.ya-webdesign.com/images/fitness-first-logo-png-15.png"></span><span style='font-family:"Times New Roman",serif'><u></u><u></u></span>
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<div class="x_x_x_MsoNormal">On Wed, 6 Jan 2021 at 16:11, Miriam Cohen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u>
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<div class="x_x_x_MsoNormal"><span style="font-size:12pt; color:black">Hi Sue,<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style="font-size:12pt; color:black">Sorry to hear about this issue. I have copied Bill in from Compact Monitor in case this is an iPad issue, not a virtual app issue.<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style="font-size:12pt; color:black">Do you know if someone was able to access the home button?<u></u><u></u></span></div>
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<span style="font-size:12pt; font-family:Arial,sans-serif; color:black">Miriam</span><span style="font-size:12pt; color:black"><u></u><u></u></span>
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<span style="font-size:12pt; font-family:Arial,sans-serif; color:black"><br>
Miriam Jaclyn Cohen | Business Partnership Manager NSW</span><span style="font-size:12pt; color:black"><u></u><u></u></span>
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<span style="font-size:12pt; font-family:Arial,sans-serif; color:black">Les Mills Asia Pacific | </span><span style="font-size:12pt; color:black"><u></u><u></u></span>
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<span style="font-size:12pt; font-family:Arial,sans-serif; color:black">PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
tel +61 481 213 176 | fax +612 6282 0563 | <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a> | <a href="http://www.lesmills.com.au" target="_blank" rel="noreferrer">
www.lesmills.com.au</a> | Linkedin</span><span style="font-size:12pt; color:black"><u></u><u></u></span>
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<span style="font-size:12pt; font-family:Arial,sans-serif; color:black">Get your 2021 Workshop Calendar
</span><b><span style="font-size:12pt; font-family:Arial,sans-serif; color:rgb(12,100,192)"><a href="https://www.lesmills.com.au/calendar/AUS-2021" title="https://www.lesmills.com.au/calendar/AUS-2021" target="_blank" rel="noreferrer">here!</a></span></b><span style="font-size:12pt"><u></u><u></u></span>
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<span style="font-size:12pt; color:black"><img style="width:600px; max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODIyMDA5ODIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.dNZLXjYYWFeQqD56JvWGE8HDJ52bAyr7lLah-dXfqPA"></span><span style="font-size:12pt; color:black"><u></u><u></u></span>
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<span style="font-size:10pt; font-family:Arial,sans-serif; color:rgb(153,153,153); background:rgb(253,253,253)">The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents
 or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span><span style="font-size:12pt; color:black"><u></u><u></u></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Bondi Platinum GFM &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, 6 January 2021 3:35 PM<br>
<b>To:</b> Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Miriam Cohen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Virtual issues at Fitness First Bondi Platinum</span> <u></u><u></u>
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<div class="x_x_x_MsoNormal"><span style="font-family:Arial,sans-serif">Hi <u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style="font-family:Arial,sans-serif">This is Sue Weaver, Group Fitness Manager at Bondi Platinum Fitness First<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style="font-family:Arial,sans-serif">The Virtual IPad has disabled and is saying connect to ITunes.<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style="font-family:Arial,sans-serif">All the emails we have for Apple ID will not work.<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style="font-family:Arial,sans-serif">Do you have another email by any chance, that was connected to the IPad?<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style="font-family:Arial,sans-serif">Many thanks for your help<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style="font-family:Arial,sans-serif">Kind Regards<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style="font-family:Arial,sans-serif">Sue<u></u><u></u></span></div>
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<b><span style="font-size:7.5pt; font-family:Helvetica,sans-serif; color:black">Sue Weaver</span></b><u></u><u></u>
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<b><span style="font-size:7.5pt; font-family:Helvetica,sans-serif; color:rgb(238,0,0)">Group Fitness Manager</span></b><b><span style="font-size:7.5pt; font-family:Helvetica,sans-serif; color:blue"> </span></b><b><span style="font-size:7.5pt; font-family:Helvetica,sans-serif; color:red">I </span></b><b><span style="font-size:10pt; font-family:Helvetica,sans-serif; color:red">Fitness
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Bondi Platinum and Bondi Spring Street Platinum</span></b><span style="font-family:Verdana,sans-serif"><u></u><u></u></span>
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<b><span style="font-size:7.5pt; font-family:Helvetica,sans-serif; color:rgb(102,102,102)">BP : Level 6, Westfield
<a href="https://www.google.com/maps/search/500+Oxford+Street,+Bondi+Junction?entry=gmail&amp;source=g" target="_blank" rel="noreferrer">
500 Oxford Street, Bondi Junction</a><br>
SS : Level 1, <a href="https://www.google.com/maps/search/110+Spring+Street,+Bondi+Junction?entry=gmail&amp;source=g" target="_blank" rel="noreferrer">
110 Spring Street, Bondi Junction</a></span></b><span style='font-family:"Times New Roman",serif'><u></u><u></u></span>
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<b><span style="font-size:7.5pt; font-family:Helvetica,sans-serif; color:rgb(102,102,102)">T (02) 9021 4521 | T (02) 8383 5826 | M 0450 957 422</span></b><span style='font-family:"Times New Roman",serif'><u></u><u></u></span>
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<span style='font-family:"Times New Roman",serif'><img width="200" height="36" id="x_x_x_m_6073149202998738931gmail-m_-8983440870564997996m_6149647702695138693_x0000_i1033" alt="Image result for fitness first logo" style="width:2.0833in; height:0.375in" src="https://i.ya-webdesign.com/images/fitness-first-logo-png-15.png"></span><span style='font-family:"Times New Roman",serif'><u></u><u></u></span>
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<div class="x_x_x_MsoNormal">On Wed, 11 Nov 2020 at 09:35, Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u>
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<div class="x_x_x_MsoNormal"><span style="font-size:10pt; font-family:Helvetica,sans-serif">Hi Brad,<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Thanks for confirming the setup.  Is the Blustream unit locked for 1080p HD video footage (input and output)?  The unit doesn't scale provided it's been setup according
 to the attached specs in the article link below.<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084205-what-is-an-edid-and-why-would-i-need-one-" target="_blank" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084205-what-is-an-edid-and-why-would-i-need-one-</a><u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>It sounds like the switcher or processor are detecting the wrong signal settings momentarily (EDID).  It could also be a cable fault, causing the signal EDID to flick
 unpredictably.<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Does that help?<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Thanks<u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Charlotte<u></u><u></u></span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4097" target="_blank" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4097</a><u></u><u></u></span></div>
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<div class="x_x_x_MsoNormal"><span style="font-size:1pt; font-family:fdtktid,serif; color:white">4097:859387</span></div>
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Melinda Crompton<br>
<span style="font-size:16px; color:rgb(167,169,172); padding-bottom:10px">Regional Facilities Manager</span>
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<td style="font-size:13px; color:rgb(167,169,172)">t : 0402 395 622 m : 0402 395 622
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e : <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a> </td>
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Melinda Crompton<br>
<span style="font-size:16px; color:#a7a9ac; padding-bottom:10px; text-transform:normal">Regional Facilities Manager</span>
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<td style="font-size:13px; color:#a7a9ac">t : 0402 395 622 m : 0402 395 622 <br>
e : <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a> </td>
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</blockquote></div>  https://immersivesupport.lesmills.com/helpdesk/tickets/4210