Subject: Tech Support Candidate - vasukinath gupta
From: vasukinath gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 22:32:33 -0500

| | Tech Support Test

Name | vasukinath gupta
E-mail | [email-masked]
Phone Number | (+91) 7007868244
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar phase-3 New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Future focus infotech | Sys admin | August 2020 | 24k
Previous Employer 2 | Bharat it | Remote support | Sep 2019 | 20k

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check internet connection.if every think is ok than I will go to internet explorer and delete all cookies , history and temp files throw to go to internet options and click delete tab. And check all connections as like security , proxy settings , pop blocker.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to mobile settings option and click Bluetooth option and on the Bluetooth than search Bluetooth hardware after that pair the Bluetooth hardware. Thus Bluetooth speaker will be connected.
What according to you makes you a good candidate for customer service or technical support job? | According to me I have 7  years experience in technical support as like laptop , desktop printer and networking by remotely. I managed ticketing tool BMC remedy. I have worked with as a team work.i never nervous for new challenges.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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