Subject: Tech Support Candidate - Ankush Verma
From: Ankush Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 18:16:18 -0500

| | Tech Support Test

Name | Ankush Verma
E-mail | [email-masked]
Phone Number | (91) 9990849611
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BADARPUR, DELHI 110044
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr. Associate | NA | 30000
Previous Employer 1 | Converges | CSA | 05th March 19 | NA
Previous Employer 2 | Concentrix | CSA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will change the browser to check if it's a browser issue.
2. Make sure Internet connection works.
3.  Check if the website is down for Everybody or just for me.
4. Clear cache and cookies if needed.
5. Restart my system if needed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps: 1. Swipe down from the top of the screen.
2. Click and hold Bluetooth.
3. Tap to pair the device.
4. If you don't find it your device, will see an option to search new device.
5. Click on the device you wish to pair.

What according to you makes you a good candidate for customer service or technical support job? | Problem solving skills and good at customer interaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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