Subject: Note Added - [#4178] Trip Virtual 22 Issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 20:50:35 +0000

Hi ,    Natalie Buchan added a note and wants you to have a look.   Ticket URL:  https://immersivesupport.lesmills.com/helpdesk/tickets/4178    Subject:  Trip Virtual 22 Issue   Requester: Marc    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi there</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">We will re-supply audio for The Trip 22 by the end of this week.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I’ll let you know once this has been done so that you can find out whether their concerns have been addressed.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Natalie </span></div>
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<td align="left" style="vertical-align:top;font-family:Arial">Content Distribution Manager</td>
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<div>From: <span style="font-size:12.0pt;color:black">Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply to: </b>Support &lt;[email-masked]&gt;<br>
<b>Date: </b>Thursday, 14 January 2021 at 6:56 PM<br>
<b>To: </b>Natalie Buchan &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fwd: Trip Virtual 22 Issue</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Natalie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>According to CXM information the Club has issue with the Spanish version of The Trip 22 Virtual and Live as I understood. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Olesia</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Wed, 13 Jan at 1:20 PM
<span class="separator">, Natalie Buchan &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi there</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The video reference sent by the club shows The Trip 22 Live not The Trip 22 Virtual. I can tell because it has no voiceover. So I’m confused that they are saying the issue is with
 The Trip 22 Virtual. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Anyways, I will re-upload the audio for The Trip 22 Virtual early next week when I’m back from leave.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Natalie
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Natalie Buchan</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, January 13, 2021 8:34:23 AM<br>
<b>To:</b> Natalie Buchan &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: Trip Virtual 22 Issue </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Natalie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The sound issue is with The Trip 22 Virtual not Live. Could you please re-uploaded the audio file
<span style="color:black">The Trip 22 Virtual as well?</span> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>Many thanks,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Sat, 26 Dec, 2020 at 9:09 PM
<span class="xseparator">, Natalie Buchan &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Pritesh</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I’m limited with what I can do as our supplier who produced the audio is closed until 13 Jan.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I have re-uploaded the audio file for
<b>The Trip 22 Live</b> – I’m unsure if it will fix the issue but its worth a try. I haven’t pushed it out to everyone – the club will need to refresh their download for that release. Please can you ask them to do this and let me know if the issue persists?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please can you also ask if the issue applies to
<b>The Trip 22 Virtual</b>? And if so please confirm if it’s English or Spanish version. Or both.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Nat</span></div>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Natalie Buchan</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills International</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#7A7A7A;font-weight:normal;text-decoration:none'>[email-masked]</span></strong></a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:
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<b>Reply to: </b>Support &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, 22 December 2020 at 11:27 PM<br>
<b>To: </b>Natalie Buchan &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fwd: Trip Virtual 22 Issue</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Natalie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I hope you are doing good. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Marc Raya has raised an issue with TRIP Virtual 22 and is complaining the sound quality drops exactly at 16:17 and 16:47. Attached is the video evidence. The same issue happens
 when the club has tried playing the same.</span></div>
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