Subject: Tech Support Candidate - Deepak Rawat
From: Deepak Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 14:59:45 -0500

| | Tech Support Test

Name | Deepak Rawat
E-mail | [email-masked]
Phone Number | (+91) 8800815587
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mahavir Enclave Palam
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sahaj-E-Village | Executive | 14 sep 2018 | 12000
Previous Employer 1 | Sunrise Enterprises | Supervisor | 31 mar 2019 | 18000
Previous Employer 2 | Udaan.com | CSE | 5 Dec 2020 | 23999

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will open another website in new tab to check whether same problem is there or not.
If not then i will figure out where the problem is, this type of problem happens in limited web site despite internet is working properly.
I will clear the cache files and cookies of browser, then try to open the website.
If still it doesn't work i will check the website link, Is it starting from HTTPS or not.
At last i will check with proxy setting of internet connected.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the device and mobile bluetooth, search for devices available, then click to desirable bluetooth you want to pair with and connect the bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | I have experience in resolving customers problems both physically and online support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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