Subject: Tech Support Candidate - Anshu Kumar singh
From: Anshu Kumar singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 14:17:13 -0500

| | Tech Support Test

Name | Anshu Kumar singh
E-mail | [email-masked]
Phone Number | (+91) 9958512016
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Preet Vihar, East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Mobile networking

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IEnergizer It services pvt Ltd | CCE | 31st Mar'2020 | 24000
Previous Employer 2 | NLB SERVICES PVT LTD | CCE | 7th July'3020 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Use a website down checker.
2. Use a ping checker.
3. Run step by step diagnostics.
4. Conduct Traceroute.
5. Use network and website monitoring software.
6. Make sure Internet connection work

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available devices will appear.
5. Select the speaker from the list and connect it.

What according to you makes you a good candidate for customer service or technical support job?

Doing smart work and resolve the customer problem within Tat.
Taking escalation calls

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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