Subject: Tech Support Candidate - Nitin Srivastava
From: Nitin Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 14:04:47 -0500

| | Tech Support Test

Name | Nitin Srivastava
E-mail | [email-masked]
Phone Number | (+91) 8527835182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Conduent | Operations Analyst | N/A | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will try to troubleshoot and check wheather my internet connection is working fine or not, In case the web connectivity is unavailable I will reach out to my network provider. Once my connectivity is started, I will refresh the web page (www.ndtv.com) and will check if the problem was resolved or not.
There might be a chance of unavailability of NDTV website, In that case I will try to connect after some time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker and switch it to bluetooth pairing mode.
2. Turn on the Mobile phone bluetooth and search for the bluetooth speaker under list of available device for bluetooth connection.
3. Click on the correct device listed and then click pair.
4. Allow all access while pairing for full functionality.
5. Check for sound outcome after playing any Audio/Video on the mobile device.

What according to you makes you a good candidate for customer service or technical support job?

I have been working in US health and welfare domain since last 4 years and gained experience in customer queries related to benefits related to Heath/Welfare and Payroll deductions.
I might not have technical experience but I can perform the desired tasks after training and guidance from my team mates.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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