Subject: Tech Support Candidate - Prabhat Sinha
From: Prabhat Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 12:44:48 -0500

| | Tech Support Test

Name | Prabhat Sinha
E-mail | [email-masked]
Phone Number | (+91) 8581861272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Near BadarPur metro station
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Application Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mahindra & Mahindra Financial Services Ltd | Technical Team Leader | | 28500
Previous Employer 1 | Dynacons Systems & Solutions Ltd | Senior Technical Engineer | 31-jun-2017 | 14300
Previous Employer 2 | Ensure Support Services | Technical Team Leader | 05-03-2016 | 10500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we have to check internet connectivity on the local system,  then we have to ensure that the entered URL is correct, then we have to check the proxy setting if any. Then clear the cache files as well as browsing history as sometimes the site is not accessible due to huge internet garbage files. Then check the URL on another system either portal is working for it is down for everyone. If the portal is assessable for other users then we have to check with noc team and will ask him to provide access for the URL on the particular IP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the steps to pair a device from a phone's Bluetooth.
1. Go to a mobile setting
2. Open Bluetooth then do scan
3. Select the name of the Bluetooth speaker
4. Click pair(enter pin if is asking which is showing on phone).
Now, Bluetooth is connected.
2nd steps for pair a device from Bluetooth
1. Pull the notification bar down/up(as per phone model)
2.Long press on Bluetooth option
3. Select the name of the Bluetooth speaker
4. Click pair(enter pin if is asking which is showing on phone).
here the buetooth device is connected.

What according to you makes you a good candidate for customer service or technical support job?

below is the symbol of a good candidate.
1. First greet him as per time.
2. Listen to the user issue carefully.
3. Acknowledge the issue.
4. Assure him that you will definitely help him to fix the issue.
5. Raise a ticket/as per company policy.
6. Keep him posting.
7. Please ask the user to check the issue if it is fixed.
8. Confirmation for the customer.
9. Greet him as per time and for his co-operation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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