Subject: Tech Support Candidate - Parveen Kumar
From: Parveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 12:25:13 -0500

| | Tech Support Test

Name | Parveen Kumar
E-mail | [email-masked]
Phone Number | (91) 9971924800
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Barcode Technology, Servilance System, G-suite, Microsoft Office outlook,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orion Edutech Pvt Ltd | Team Leader | Currently working | 31000
Previous Employer 1 | Quickdel Logistics Pvt Ltd | Sr. IT Executive | 25 July 2019 | 22500
Previous Employer 2 | IKYA Human Captial Solution Pvt Ltd | IT Executive | July 2016 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check Internet connection. After that I will go to cmd and run ping command for checking google connectivity. If I get 100℅ reply from goole then it is a ndtv server side issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth of speaker
Turn on the mobile Bluetooth
Go to Bluetooth setting in the mobile then searching know Bluetooth afte paring with speaker Bluetooth

What according to you makes you a good candidate for customer service or technical support job? | Technical Support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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