Subject: Tech Support Candidate - Gaurav Thakur
From: Gaurav Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 12:16:25 -0500

| | Tech Support Test

Name | Gaurav Thakur
E-mail | [email-masked]
Phone Number | (+91) 9910471558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
VoIP
Service now

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive Infotech | Service Desk | | 30000
Previous Employer 1 | Global Tech Help | Technical Support | Dec 2019 | 28000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check error code
2-try to open in another browser
4- check the internet connection
3- Clear history and Reset the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Go to settings in Mobile
2- Turn on Bluetooth option in setting
3- Select the name of Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | communication skills, problem-solving skills, and passion for customer service, and lean into the aspects of my current or past positions
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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