Subject: Tech Support Candidate - Sachin Mishra
From: Sachin Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 12:16:24 -0500

| | Tech Support Test

Name | Sachin Mishra
E-mail | [email-masked]
Phone Number | (+91) 8090742004
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Currently in Lucknow Up
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Ms office, Team handling, etc

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Connect me sercices | Team leader | Working | 30000
Previous Employer 1 | Home credit india | Associate | Jan 2020 | 18000
Previous Employer 2 | Icici Prudential | Associate | 2019 | 16500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will restart my Device,
Many basic problems can be solved simply by restarting the device. This clears caches, and forces the device to re-load the program or web page may be having issue with, rather than use something that may be partially wrong.
make Sure the Internet Connection Works.

Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen then touch and hold Bluetooth,
Tap Pair new device. If you don't find Pair new device, check under Available devices or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |