Subject: Tech Support Candidate - Karan Pandey
From: Karan Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 12:13:12 -0500

| | Tech Support Test

Name | Karan Pandey
E-mail | [email-masked]
Phone Number | (+91) 8960705933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/a | | |
Previous Employer 1 | Shemedh energy Pvt ltd | Project manager | 17/12/20 | 25000
Previous Employer 2 | Casaya inn | Front office manager | 14/03/20 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check the connection either it's proper or not.

Secondly problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Thirdly It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".

Fourthly if the results says it's down for you then there is a problem with the connection.

If the results says it's not just for you then site is down for everyone

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First go to settings then the Bluetooth option search for new device by keeping on Bluetooth of speaker then after the device searched by phone Bluetooth pair with that phone now the Bluetooth is coñnected

What according to you makes you a good candidate for customer service or technical support job?

I am having good skills and experience of handling customer as per my professional
Abilities I have always followed in my whole career . Professionalism always taught me always be humble and friendly with your customers either the customer behaviour is bad .in any situation you have keep patients which makes me the best customer service handling.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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