Subject: Tech Support Candidate - Mohd Anwer Khan
From: Mohd Anwer Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 12:06:56 -0500

| | Tech Support Test

Name | Mohd Anwer Khan
E-mail | [email-masked]
Phone Number | (011) 8860695489
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Near Dwarka Mor Metro Station
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Mobile phone, windows server, VMware, Printers, website hosting, MS office, outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DAG Pvt. Ltd. | System Administrator | currently working | 39100
Previous Employer 1 | Genpact India | Process Associate | July 2016 | 20000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I would check if internet is working on the system or not so I will try to connect to google.com or any website and see if it is open or not. then try to connect with other browsers.

2.if above step does not work then I will check the router setting if it is blocking the website by any ACl rules or not. also I will check if firewall or antivirus is not blocking the website if other website are opening.

3.if above step does not work then try to open command prompt and try to ping 8.8.8.8 because maybe this is a DNS problem. so I would go to network connection setting and configure Ipv4 and select obtain DNS server automatically and also flush the dns with command Prompt - ipconfig /flushdns and also check with nslookup command to check dns related issues.

4.if computer system can ping to another computer in same LAN and I would verify if the network adaptor and its driver is working fine or not. if not then it would be hardware problem then I will try to connect with Wi-Fi if I was connected with cable.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. switch on the speaker and click the Bluetooth button on speaker.

2. go to setting and select Bluetooth  or  swipe down form the top screen and tap Bluetooth icon.

3. form the list of available devices select the speaker you want to connect and it will automatically paired with the speaker.

What according to you makes you a good candidate for customer service or technical support job?

Because it is one of my hobby. It makes me happy when I finally find solution and resolve the problem. I love troubleshooting. In my friend and family circle, all take my suggestion to purchase any phone or computer device and ask me to resolve the problem if they have with the same.

As far as my experience is concerned, I have been doing the same in my current company. and I find myself very comfortable for this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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