Subject: Tech Support Candidate - Ravi Pratap
From: Ravi Pratap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 11:24:00 -0500

| | Tech Support Test

Name | Ravi Pratap
E-mail | [email-masked]
Phone Number | (91) 9453586818
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | OMC Power Pvt Ltd | ABH | 30/10/20 | 32834
Previous Employer 1 | Bajaj Electricals Ltd | Engineer | 04/03/20 | 26327
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Being a computer user, I have to write spelling in a correct manner over the browser then automatically required website will get open and page will be found.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Get switch on both devices Bluetooth activated then paired them.
What according to you makes you a good candidate for customer service or technical support job? | Listen the problems of customer carefully and help him to resolve the problem in correct way.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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