Subject: Tech Support Candidate - Nancy Rani
From: Nancy Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 11:21:21 -0500

| | Tech Support Test

Name | Nancy Rani
E-mail | [email-masked]
Phone Number | (91) 7015014302
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vayam Info Solutions | Performace Management L1 | NA | 36800
Previous Employer 1 | Integrated Wireless Solutions | Sr Telecom Engineer | 31-Aug-2020 | 32800
Previous Employer 2 | Aerial Telecom Solutions | Report Maker | 20-Oct-2019 | 22000

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the Web Address
2. Delete your cookies
3. Change your proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen
2. Touch and hold Bluetooth
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Engineer) Required skills: Excellent interpersonal skill, analytical skill, and problem solving skill. Profitably, good in team work, sharing ideas, and interacting with customers and clients. Technically sound and should have excellent computer knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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