Subject: Tech Support Candidate - Jinenda Jain
From: Jinenda Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 11:17:59 -0500

| | Tech Support Test

Name | Jinenda Jain
E-mail | [email-masked]
Phone Number | (99265) 37192
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi Laxminagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zion Group | Technical support engineer | | 34 k
Previous Employer 1 | Fidelis Group | Technical support engineer | Dec 2017 | 24 k
Previous Employer 2 | Modesty Garments | IT engineer | April 2017 | 18 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It's depend on error
Firstly understand what is error, then give him solutions.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth of mobile and Bluetooth speaker
2. Bluetooth devices search in mobile (automatically) for pairing.
3. Select device and pair
4. Device connected.

What according to you makes you a good candidate for customer service or technical support job? | Good communication, good understanding what they want to you.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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