Subject: Tech Support Candidate - Karandeep Singh
From: Karandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 11:09:52 -0500

| | Tech Support Test

Name | Karandeep Singh
E-mail | [email-masked]
Phone Number | (+91) 9999228959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | raphe mPhibr Pvt Ltd | executive IT | still | 35000
Previous Employer 1 | Indospirit beverages Pvt Ltd | executive IT | march 15 2020 | 22500
Previous Employer 2 | Alpine Convent School | IT Incharge | 31 July 2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As we know the the browser errors can occur while internet issues or from domain services in case not getting response from servers.

As a user first I would check my internet connectivity, if it is connected and other sites are getting open, then I will inform to IT team about this issue.

Thanks

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Its simple, first we have to switch on our bluetooth connectivity from our phone then have to switch on the bluetooth speaker.

After successful pairing between phone and speaker, we can enjoy the beauty of music.

What according to you makes you a good candidate for customer service or technical support job? | I have good technical knowledge as I started my career from bottom, so I feel I can relate customer's issues easily as I faced many in my career from variety of users.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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