Subject: Tech Support Candidate - Nihar Sharma
From: Nihar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 10:59:57 -0500

| | Tech Support Test

Name | Nihar Sharma
E-mail | [email-masked]
Phone Number | (+91) 8800702151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vasundhara
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inizio Business Solutions | Technical Support Executives | Still Working | 32K
Previous Employer 1 | Webonflex | Technician | 2017 | 28K
Previous Employer 2 | Techniginee | Desktop Expert | 2014 | 12K

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I am trying to acess the website if website won’t open.I check the error. Because If the error related to browser.I will check the browser setting. I will perform reset, cookies check and check proxy option.if still i cant get the website.I will check the internet troubleshooting and get it fix with LLT.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all,I will find the power key and turn on my device and then turn on the bluetooth on my phone.when my phone starts seaching devices then find my device get that paired.

What according to you makes you a good candidate for customer service or technical support job?

Representatives must be polite over the call.
He/She must be speak clear so that receiver understands correctly.
He/She must be follow all the quality parameters.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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