Subject: Tech Support Candidate - Vivek Jha
From: Vivek Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 10:49:32 -0500

| | Tech Support Test

Name | Vivek Jha
E-mail | [email-masked]
Phone Number | (91) 8130349924
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 82
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Sopra Steria | Process Associate | 18-Oct-2019 | 16500
Previous Employer 2 | Capgemini | Process Associate | 9-Apr-2020 | 23500

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will read the message appearing on browser while opening the website, if it gives a message that is related to connection problem then I will check the connectivity.

Now, if computer is properly connected to the network then, I will check if internet is working or not by opening www.google.in(Will try Ping to google.in).

If google is not reachable then I will run troubleshoot wizard and I will try to find out the reason.

This can also be a case that www.ndtv.com's host is down, if host is down then we can not connect to the www.ndtv.com, I will confirm it by pinging to the www.ndtv.com host also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will open Bluetooth's speaker power, after that, if speaker has multiple modes to connect then I will enable the Bluetooth mode so that speaker could be ready to be paired(Connect).

Now I will go to 'setting' of my mobile then I will go to 'connectivity' after that I will open the Bluetooth.

Once Bluetooth is open then I will scan/search, when I will search I will get the name of my Bluetooth speaker, when I will be able to see the name by doing scan/search I will click on  name.

When I will click to connect to the Bluetooth speaker I will get a notification on my mobile stating 'Do you want to pair with this device' here I will click on 'Yes'.

After clicking 'yes' it may ask for password, which might be 1234, 0000 after writing the password I will press 'ok'  now I will get notification/icon on my mobile saying speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | I have been in customer service for more than 2+ years, I have positive attitude towards customer and willingness to help them by providing the correct resolution or answer by understanding their query.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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