Subject: Tech Support Candidate - Abhinav Trivedi
From: Abhinav Trivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 10:49:01 -0500

| | Tech Support Test

Name | Abhinav Trivedi
E-mail | [email-masked]
Phone Number | (91) 9473959499
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | LUCKNOW
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Customer experience

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Copsewood hotel | Hotel manager | 23 march 2020 | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection.
Type the web address manually.
Close the tab and reopen it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth icon.
Search for the bluetooth speaker.
Authenticate and connect the device.

What according to you makes you a good candidate for customer service or technical support job?

Hospitality operations experience
Customer interaction
Suggesting relatable solutions

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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