Subject: Tech Support Candidate - Saurabh Srivastava
From: Saurabh Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 10:42:24 -0500

| | Tech Support Test

Name | Saurabh Srivastava
E-mail | [email-masked]
Phone Number | (91) 9999883663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NSEIT LTD | Chief Proctor | | 12000
Previous Employer 1 | Airtel | CUSTOMER SUPPORT | Aug 2014 | 22000
Previous Employer 2 | Vodafone | Customer support | Feb 2014 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If the website is not opining in our browser then first we have to check the browser version might be customer is opining the website in OLD VERSION of windows..if we have to check our internet connection connectivity. If it's working then we have to check our internet Privacy.. Might be site is blocked. If site is blocked then remove the privacy. and try to open the site
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to open both bluetooth .. Then we have have search the bluetooth device on our mobile phone. If it's shows then we have to click on paired.. And then both device will connected.
What according to you makes you a good candidate for customer service or technical support job? | A good lister. And always ready for HAPPY TO HELP
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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