Subject: Tech Support Candidate - Mohammad Atif
From: Mohammad Atif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 09:44:31 -0500

| | Tech Support Test

Name | Mohammad Atif
E-mail | [email-masked]
Phone Number | (+91) 9015333677
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida, Sector 12
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Info Edge India Ltd. | Senior Executive | NA | 26,500
Previous Employer 1 | Just Dial Ltd. | Technical Support Executive | MAY, 2018 | 16,000
Previous Employer 2 | HCL technologies | Business Trainee | August, 2017 | 10,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart My Device:
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2. Make Sure the Internet Connection Works:
a. Open your browser. In the address bar at the top, type in , then push Enter or Return.

b. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google.

c. Make sure search results load properly.

d. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

3. Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.

2.Touch and hold Bluetooth.

3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.

4.Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

1. Good Knowledge of the process/product
2. Try to provide one stop solution
3. Always focus on Customer Satisfaction
4. Having high level of patience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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