Subject: Tech Support Candidate - Sudha Rajput
From: Sudha Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 09:17:48 -0500

| | Tech Support Test

Name | Sudha Rajput
E-mail | [email-masked]
Phone Number | (9) 7678421660
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fortis hospital | Guest relationship manager | Feb 2021 |
Previous Employer 1 | Apollo hospitals | Senior executive | 2016 |
Previous Employer 2 | Asian institute of medical sciences | Senior executive | 2015 | 18

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to do it again or check my network connection if its properly connected or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on my phone Bluetooth
Search the device
Connect it

What according to you makes you a good candidate for customer service or technical support job? | To listen the customer query first then doing proper Rca and then to ensure our customers what best can be done from our end
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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