Subject: Tech Support Candidate - Yogender dutt saklani Yogender
From: Yogender dutt saklani Yogender <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 08:57:55 -0500

| | Tech Support Test

Name | Yogender dutt saklani Yogender
E-mail | [email-masked]
Phone Number | (0) 9313470957
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Metro Hospital and Heart Institute | IT coordinator | Nil | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the web address (URL) in the address bar to make sure you're going to the right webpage.

You try to open the same webpage on another computer connected to the same network.

If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.

Delete your cookies and restart system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth speaker
2. Turn on bluetooh option in Mobile.
3. Search bluetooth in Mobile
4. Connect with bluetooth which you wannt to connect.

What according to you makes you a good candidate for customer service or technical support job?

1.  Experience in technical support.
2. Good interaction with client.
3. Followup with clients till that resolve the issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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