Subject: Tech Support Candidate - Pallavi Tandon
From: Pallavi Tandon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 08:42:05 -0500

| | Tech Support Test

Name | Pallavi Tandon
E-mail | [email-masked]
Phone Number | (91) 7838397963
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Other

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Sps | 1 month | 27000
Previous Employer 1 | Admiral | Ccr | | 27000
Previous Employer 2 | BT | Associate | | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will start by basic troubleshooting steps:

Clear cache and cookies
Clear all the history
Close all the browser
Open the website on the private browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Process as follows:

Turn on the bluetooth speaker
Go to settings and open the bluetooth device on mobile
Look for the name of the bluetooth speaker
Click on the name and choose connect option

What according to you makes you a good candidate for customer service or technical support job?

3 principle which i work on to be a good candidate for customer service is as follows:

Personal: when a person is dealing with customer, some personal touch is important. Putting yourself in customer shoes help to understand their issue
Simple:the conversation between the agent and customer should be simple and should not contain any jargons pr technical word
Brilliant: customer should feel that your process knowledge is brilliant. You communication should be confident so that he feel the brilliance.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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