Subject: Tech Support Candidate - Lakshya Chaturvedi
From: Lakshya Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 08:36:41 -0500

| | Tech Support Test

Name | Lakshya Chaturvedi
E-mail | [email-masked]
Phone Number | (91) 9170924244
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Hcl technologies | Senior CSR | 17-nov-20 | 14278
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would request the customer to check this website in some other browser if it will be working fine then will ask the customer to clear the cache and cookies of browser in which he is unable to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth speaker first.
Go to mobile setting and check the option bluetooth.
Now turn on the bluetooth and click the option scan or search.
Click on scan or search.
Now you will see your speaker name in the available devices options list and you need to click on the exact name.
Once you click ,Speaker will let you know through voice note echoing  like "you are now connected".
If speaker will not echo then you can also check on your mobile device as it will show you bluetooth device name just below the bluetooth symbol present in the phone.

What according to you makes you a good candidate for customer service or technical support job? | Well I have already handled international customer on chat and email so I have some experience to interact with them.My chat concurrency was set up for 2 that is I used to take 2 chats at a same time.Apart from this I did BCA in my graduation and also pursued MCA during my job so I have lil bit of knowledge in technical too .Incase my knowledge is not upto the mark then too will learn the process asap and will give my 200%.I only need a chance in technical support and you will never regret on me as will perform my best.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |