Subject: Tech Support Candidate - Saurav Panwar
From: Saurav Panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 06:35:46 -0500

| | Tech Support Test

Name | Saurav Panwar
E-mail | [email-masked]
Phone Number | (011) 9990418974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sagar Pur, New delhi near to darbri mor metro station
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Technical Software (PDMS, SP3D)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unemployed | NA | |
Previous Employer 1 | McDermott | Associate Electrical Designer | 31-dec-2020 | 37500
Previous Employer 2 | Fluor corporation | Electrical Drafter | 9-dec-2019 | 31500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First close the window and try to open website again in new window.
2. If still not working then try to delete browser catch.
3. Check the restricted SITES.
4. Or add SITE to trusted zone.
5. Run an antivirus scan.
6. Reboot the system and try again.
7. Still nothing works then i will try to find the solution of the error by surfing in the internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to Bluetooth setting on the mobile phone by pressing Bluetooth icon for some time.
2. Then find the name of Bluetooth speaker.
3. Pair with the speaker Bluetooth.
4. If can't find the speaker Bluetooth then check the speaker and press Bluetooth button.
5. After pairing start play your audio or video.

What according to you makes you a good candidate for customer service or technical support job? | I like to learn more and more on daily basis. And i am a quick learner. It will grate experience to learn more as a technical support guide So i will try put my effort to do my job perfectly which is good for both me and the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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