Subject: Tech Support Candidate - Mohit Saini
From: Mohit Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 03:15:42 -0500

| | Tech Support Test

Name | Mohit Saini
E-mail | [email-masked]
Phone Number | (+91) 8285757585
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Inderlok, New delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lemon Tree hotel | Assistant Manager | Currently Working | 30k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | N/A
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to on speaker Bluetooth come that on discoverable mode and after that on mobile Bluetooth and search for new devise. When it will show we have to pair both devices after that some devise will ask for password fill that one and it will work
What according to you makes you a good candidate for customer service or technical support job? | I am very techno savvy person, happy to learn about new technologies and new processes
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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