Subject: Tech Support Candidate - Amit Mukherjee
From: Amit Mukherjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 03:06:49 -0500

| | Tech Support Test

Name | Amit Mukherjee
E-mail | [email-masked]
Phone Number | (0326) 9007712819
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dhanbad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | star health and Allied insurance company | customer care executive care executive | working | 13000
Previous Employer 1 | Wipro | customer care executive | 11-11-2014 | 10000
Previous Employer 2 | Aegis global | customer care executive | 30-05-2017 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Restart the browser again, Check the network connections.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | na
What according to you makes you a good candidate for customer service or technical support job? | Patience, confident, polite, smart work, knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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