Subject: Tech Support Candidate - Kumar Shoni
From: Kumar Shoni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 02:11:19 -0500

| | Tech Support Test

Name | Kumar Shoni
E-mail | [email-masked]
Phone Number | (91) 9582393711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashoknagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oyo | GRE | 25 March | 18k
Previous Employer 1 | Ison | CSR | Sep 2018 | 15k
Previous Employer 2 | Digetech | CSE | Feb 2017 | 13k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I have to check internet connection, After that I have to check browser cookies ,and delete all cookies and old history . Then  also check the site audit  , we can see  error over there and fix it .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I have to open blooth seeting , search device over there , then we got speaker name and select ,  then I have to mention speaker password in our phone and finally speaker connect to phone .
What according to you makes you a good candidate for customer service or technical support job? | A good candidate should to listen carefully to customer quary and give there proper resolution
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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