Subject: Tech Support Candidate - SURAJ RAUTELA
From: SURAJ RAUTELA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 02:04:33 -0500

| | Tech Support Test

Name | SURAJ RAUTELA
E-mail | [email-masked]
Phone Number | (91) 9650252765
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | MADANGIR VILLAGE
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | TELEPERFORMANCE | TECHNICAL SUPPORT EXECUTIVE | 02/12/2020 | 25000
Previous Employer 2 | GENPACT | PROCESS ASSOCIATE | 06/09/2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Here are the few steps below to fix this issue.

1. Is Internet is connected properly or switch to another internet connection.
2. Ask the customer the error he's getting and check on browser and educate the customer.
3. Change the browser.
4. Clear caches, history and temporary files from both the browser and computer.
5. Ask him to stop antivirus and scan the computer.
6. Stop all running applications through run command by pressing windows key long with R and type msconfig and hit enter and then click on services option and stop all applications.
7. Restart the computer and issue will be fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Here are the steps.

1. Turn on both speaker and mobile buletooth.
2. Scan the devices.
3. Click on bluetooth speaker name.
4. Start pairing and put the code to connect.
5. Bluetooth will be connected.

What according to you makes you a good candidate for customer service or technical support job?

Here are the steps to resolve customer issues.

1. Greet the customer
2. Ask the customer of his issues.
3. Acknowledged the customer.
4. Probed the customer
5. Give solution to his issues.
6. Provide him self-support options and provide the customer his request number.
7. Ask for any other issues.
8. Close the case if it's resolved or tell the customer according to process steps.
9. Provide closing to the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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