Subject: Tech Support Candidate - Himanshu Gola
From: Himanshu Gola <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 01:17:27 -0500

| | Tech Support Test

Name | Himanshu Gola
E-mail | [email-masked]
Phone Number | (110092) 7011359256
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mandawali
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Wishfin | Relationship officer | 14th dec | 16000
Previous Employer 2 | Max Standard Stores Pvt Ltd | Visual Merchandiser | Aug 2019 | 25000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure the Internet connection works.
2. Check the Anti-virus not banned search website.
3. Cross check the website server is down for everybody or only for you.
4. Restart the computer if facing same error.
5. If after restart same error facing then forward it to technical team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth in mobile
2. Then turn on speaker Bluetooth and hold it on searching mode.
3. Now select the user name of your speaker Bluetooth in your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Satisfy the customer need is the only way to be better one
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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