Subject: Tech Support Candidate - Jitender Sharma
From: Jitender Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 22:36:24 -0500

| | Tech Support Test

Name | Jitender Sharma
E-mail | [email-masked]
Phone Number | (+91) 8802679887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Karam pura near moti nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I’m not able to open the website I’ll first
Refresh the page and still not able to open the website then I’ll check my internet connection and if the internet connection is ok I’ll restart my device sometime restarting the slove many problems and still I’m not able to open the website I’ll check wether the website is down for me or everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | To connect a Bluetooth speaker to my phone I’ll on the speaker put it into Bluetooth mode and then I’ll on the Bluetooth connection on my phone then I’ll press the power button on Bluetooth speaker then the Bluetooth speaker start searching for a device to connect then I’ll pick my phone and see for the Bluetooth speaker name connect it and it’s for the first time when you connect speaker after that it’ll connect automatically you just have to on the Bluetooth speaker and Bluetooth connection on your device it’ll connect
What according to you makes you a good candidate for customer service or technical support job? | Tendency to be friendly with customers and approach them with them with a pleasant voice and them the solution for their problems and i also did a diploma in customer service and talking about technical support I didn’t have such any experience in technical support and but i have interest in technical products to know their specifications and know about them
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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