Subject: Tech Support Candidate - Harshita Singh
From: Harshita Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 15:38:20 -0500

| | Tech Support Test

Name | Harshita Singh
E-mail | [email-masked]
Phone Number | (91) 8528844063
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Senior analyst | | 30k
Previous Employer 1 | Cms computers ltd | Network engineer | 17-11-2020 | 20k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Wifi connection
2. Lan cables
3. Change Lan cables

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on speaker
Phone setting - type Bluetooth on the search bar - select speaker network

What according to you makes you a good candidate for customer service or technical support job? | I've experience in a relevant field, which adds the advantage for me to understand work easily
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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