Subject: Tech Support Candidate - Shrino Kumari
From: Shrino Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 15:18:24 -0500

| | Tech Support Test

Name | Shrino Kumari
E-mail | [email-masked]
Phone Number | (91) 9958708396
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector-45, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Exl Services | Customer Support | 10-02-2020 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will refresh my page and close other tabs, check my internet connection connectivity and fix network issue. Second step, Restart chrome after that if it will remain same I will check electricity connectivity to my computer. If it will show same error again then I will restart computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all swipe down from top of the screen, touch and hold Bluetooth. Then pair new device. Tap the name of the Bluetooth device you want to pair with your device.
What according to you makes you a good candidate for customer service or technical support job? | Good knowledge of technical skills with problems solving skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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