Subject: Tech Support Candidate - Prem singh
From: Prem singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 14:23:07 -0500

| | Tech Support Test

Name | Prem singh
E-mail | [email-masked]
Phone Number | (011) 9818020440
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
ERP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maple Bear Education Pvt. Ltd | Franchise Mentor | Till Date | 31400
Previous Employer 1 | Entab Infotech Pvt Ltd | Technical Support Executive | June 2017 | 25000
Previous Employer 2 | Jasper Infotech Pvt. Ltd. | Customer Solution Specialist | June 2016 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I shall fist check my Internet/Wifi Connection. If that's seems okay then i'll probably go to refresh the website. If still I am unable to open the website then i'll open it in a different browser, other than the current one.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the steps for the same:
1. Go to Setting first.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. A list of all the Bluetooth device will appear.
I'll select he one that has my device name.

What according to you makes you a good candidate for customer service or technical support job? | Having around 8 and half years of experience in Operations, ERP implementation, Finance, Customer service and IT support which include 3 Years in Internation BPO (US Shift). All above mentioned qualities will be the requisite that make me good candidate for the same.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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