Subject: Tech Support Candidate - Md Azam
From: Md Azam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 14:18:07 -0500

| | Tech Support Test

Name | Md Azam
E-mail | [email-masked]
Phone Number | (+91) 8850264489
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | iEnergizer | Technical Support Engineer | March 2020 | 17000
Previous Employer 2 | Intarvo Technology Pvt ltd | Technical Support Engineer | December 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i would like to guide customer to make sure the internet connection works.
2nd step is Restart the device because many basic problems can be solved simply by restarting your device. This clears caches and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
And the 3rd step is Check if the Website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth speaker and also turn on the Bluetooth to mobile phone then search and connected with the same name of pair.

What according to you makes you a good candidate for customer service or technical support job?

I have  experience in technical Support Engineer
I have done Btech with computer science.
And the most important thing is i love to do the help of those people are in trouble.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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