Subject: Tech Support Candidate - Akshita Sharma
From: Akshita Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 14:11:11 -0500

| | Tech Support Test

Name | Akshita Sharma
E-mail | [email-masked]
Phone Number | (91) 8587964230
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Raja garden
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Amazon Development center Pvt Ltd | CSA | 10 Jan, 2021 | 28,000
Previous Employer 2 | Blue Planet Environmental solutions India pvt ltd | Front desk cum admin executive | 31 march, 2020 | 28,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In troubleshooting this problem, the steps I will take in order to get this solved is:
1. Restart my device
2. I will make sure that the internet connection
works.
3.I will Check if the website is down just for me or for everybody.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth on both the devices, (speaker and mobile phone)
2. I will search the name of Bluetooth to Pair the Bluetooth speaker with mobile phone.
3. When the connection shows Bluetooth connected, then I will use the device as per my desire.

What according to you makes you a good candidate for customer service or technical support job? | In my last employer, I was working for the same profile as customer service and I used to get the queries resolved on time as well as I found myself to be the best for this role as I always love to interact with new people and this is the best platform where I can be the best version of myself to do so being into this profile having the calmness and being patient which is very required for any customer support executive.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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