Subject: Ticket re-opened - [#4219] Hi only one class showing
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 18:30:18 +0000

Hi Pritish Nandi,  Ticket “#4219 – Hi only one class showing ” has been reopened, please visit https://immersivesupport.lesmills.com/helpdesk/tickets/4219 to view the ticket.  Ticket comment   

 

 
 
 Hi,  

 
 Thanks we have been looking into this from our side, it was canceled as the customer has not been paying. We are in the process of contacting the customer to see if they wish to pay and continue with virtual or not.  

 
 Thanks and regards, 

 
 Mark  

 
 
 Mark Alexander | Customer Experience Director  
 Les Mills Middle East | [email-masked] 
 mob +971 52 607 3517 | tel +971 4 5561562 | www.lesmills.com/ae 

 

  
 From: Les Mills International <[email-masked]> 
Sent: Saturday, January 16, 2021 9:49:10 PM 
To: [email-masked] <[email-masked]> 
Cc: Mark Alexander <[email-masked]>; Glen Stollery <[email-masked]>; Natalie Gilbert <[email-masked]>; Sarah Sibai <[email-masked]> 
Subject: Re: Hi only one class showing

 

 Hi Mark, 
 ​ 
 
 This is a quick follow up email. 

 
 I see that the virtual programs are in the "Canceled" status. Could you please look into this issue as the client wants to play Virtual classes. 

 
 Kind regards, 
 Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://immersivesupport.lesmills.com/helpdesk/tickets/4219

 On Wed, 13 Jan at 8:21 AM 
, Les Mills International <[email-masked]> wrote:
 
 Hi Priya, 

 
 Thank you for your quick response and screenshots. 

 
 Unfortunately, according to our internal data, your virtual programs in your account have been canceled. To activate the programs, we need the support of the customer experience manager. 

 
 @Hi Mark, 

 
 Hope you are doing good. 

 
 Please help with this issue. For this 
customer TY Fitness, username: [email-masked] Virtual Programs have been canceled in Sales Force, so virtual classes are not currently available on iPad. Please help with the activation of virtual programs. 
   
 Many thanks, 

 
 Olesia 
Customer Services 
Les Mills Virtual App 

Ticket: 
https://immersivesupport.lesmills.com/helpdesk/tickets/4219  
 
 On Wed, 13 Jan at 1:50 AM 
, Les Mills International <[email-masked]> wrote:
 
 Hi Priya, 
 ​ 
 
 Thank you for your reply and Virtual username. 
 ​ 
 
 Per our investigation there is no issues with downloads from our side. Please follow the link below to resolve issue with downloads: 
 ​ 
 https://immersivesupport.lesmills.com/en/support/solutions/articles/36000084208-my-content-downloads-have-failed-what-should-i-do- 

 
 If
 you are still facing the same problem, please share with us a screenshot of what you see in the downloads tab: 
 
​ 
 
 Unlock
 the padlock to the top right of the App 
Navigate to SETTINGS > Manage Downloads   

 
 Please let us know how it goes.  
 ​ 

Best Regards, 
 
Olesia 
 
Customer Services 
 
Les Mills Virtual App 

Ticket: 
https://immersivesupport.lesmills.com/helpdesk/tickets/4219  
 
 On Tue, 12 Jan at 9:22 PM 
, Les Mills International <[email-masked]> wrote:
 
 Hi Priya, 
 
 ​ 
 
 Thank you for reaching out to us. 
 ​ 
 
 Could you please advise if you are having issues with Les Mills Virtual App? If yes, could you please help us with the Virtual App username which will be six digits followed by @lesmillsvirtual.com? 
 ​ 
 
 Also, it would be helpful to know the club you are representing or raising an issue for. 
 ​ 
 
 Looking forward to your reply soon.  
 ​ 
 Best Regards, 
 Pritish 
 Customer Services 
 Les Mills Virtual App 
Ticket: 
https://immersivesupport.lesmills.com/helpdesk/tickets/4219  

 

 
 On Tue, 12 Jan at 7:51 PM 
, Priya jain <[email-masked]> wrote:
 Hi 
Only one download is showing 
 
Sent from my iPhone