Subject: Tech Support Candidate - Prashant Kumar Dubey
From: Prashant Kumar Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 13:26:46 -0500

| | Tech Support Test

Name | Prashant Kumar Dubey
E-mail | [email-masked]
Phone Number | (+91) 7007455857
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
Managing Network Operations Center

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HFCL Ltd | NOC Engineer | Now working | 30000
Previous Employer 1 | Reliance SMSL Ltd | Backhaul Network Engineer | 16/07/2020 | 28000
Previous Employer 2 | Kutumbh Care Pvt Ltd | JC Backhaul Engineer | 02/01/2020 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I check which type of error is this then I check my internet connection it's connected or not
Secondly I check my browser settings then I write it https://www.ndtv.com sometimes most of all websites are secured that's why I using https.
Might be also server issue of ndtv website as well as.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I turn on my Bluetooth on my phone & switched on my speaker as well as we pair it from my phone then it will connect automatically and it's also shown on my mobile.

What according to you makes you a good candidate for customer service or technical support job?

Presently I support L1 NOC Engineer and interact with Field Engineers at domestic level.
My previous job profile in Reliance Jio - providing support to Enterprises customers on mail and phone call & co-ordination with Field teams for issue Rectification as well as our National head quarters Mumbai NOC team members

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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