Subject: Tech Support Candidate - Prayag Raj
From: Prayag Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 13:25:47 -0500

| | Tech Support Test

Name | Prayag Raj
E-mail | [email-masked]
Phone Number | (+91) 8808204891
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kaushambi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Insurance | 23 December | 12k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Turn on flight mode for refresh the network
2- check out my data internet connection.
3- reboot my phone for resteblish connection.
4- try another browser cos some browser don't support the server sites for their security.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- turn on speaker bluetooth as well as my phone bluetooth .
2- search Bluetooth availble network near my mobile .
3- After complete searching for speaker bluetooth if it's show on my mobile tap on start pairing .
4- after paing a pop up option shows on my phone that show contact after clicking on connect it show completely connected on my phone .

What according to you makes you a good candidate for customer service or technical support job?

My listening skill.
My communication skill
Slove their problem with the product the way they understand .
Solving their issues in complete way .
Satisfy their need regarding the product .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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