Subject: Tech Support Candidate - Indrajeet Kumar
From: Indrajeet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 13:18:50 -0500

| | Tech Support Test

Name | Indrajeet Kumar
E-mail | [email-masked]
Phone Number | (+91) 7898507511
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Logic fruit technology | R&D Engg | 31st march | 28000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) clear caches or close or restart your browser.
2) check your internet connection.
3) try to open other websites for sure your internet work properly
4) search for particular website is down for everyone or just for me.
5) then its depend on result.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 -: On your bluetooth speaker.
Step 2 -: On bluetooth in your mobile phone.
Step 3 -: Scan for the speaker bluetooth device name.
Step 4 -: just click on that name and wait to connect and in case of bluetooth speaker there is no password.

What according to you makes you a good candidate for customer service or technical support job? | I have good technical skills and my previous experience to deal with customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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