Subject: Tech Support Candidate - Chandan Pandey
From: Chandan Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 12:25:38 -0500

| | Tech Support Test

Name | Chandan Pandey
E-mail | [email-masked]
Phone Number | (+91) 8869815045
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Cyber Security

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TATA CONSULTANCY SERVICES | System Engineer | | 26
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the error message, clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of both devices.
2. Open Mobile Phone bluetooh and see the speaker bluetooth name is showing in your list.
3. Click on the name and pair the device.
4. Once the pairing is completed your device is successfully connected.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |