Subject: Tech Support Candidate - Aishwarya Sood
From: Aishwarya Sood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 12:19:27 -0500

| | Tech Support Test

Name | Aishwarya Sood
E-mail | [email-masked]
Phone Number | (110051) 9971187977
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Krishna Nagar
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vcare call centre private limited | Senior chat associate | 01 August 2020 | 21000
Previous Employer 2 | dd info soft Pvt Ltd | Customer assosiate | | 18000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all check your internet connection.
Then if the internet connection is alright trun off the wifi and then turn it on again.
In case these 2 steps didn't work clear the history of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all trun on the bluetooth speaker.
Then trun on the bluetooth of your mobile after that pair your mobile with that bluetooth speaker then it will be going to connect

What according to you makes you a good candidate for customer service or technical support job? | First of all the most important skill which is required for the good customer service is to understand the problem of the customer and provide them the best solution by following all the procedure of the company. Good communication skill, speaking politely with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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