Subject: Tech Support Candidate - Anshika Gupta
From: Anshika Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 12:13:32 -0500

| | Tech Support Test

Name | Anshika Gupta
E-mail | [email-masked]
Phone Number | (+91) 8630155509
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pulsus Healthtech LLP | Senior Program Manager | | 26000
Previous Employer 1 | Omics International Pvt Ltd | Program Manager | April 15, 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will try to refresh the page, if the problem persists I'll check my internet connection.If it does not wok then I'll try to open another website in browser .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on bluetooth option in both the system, then pair via phone
What according to you makes you a good candidate for customer service or technical support job? | understand the customer need and issues
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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