Subject: Tech Support Candidate - sumit gaur
From: sumit gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 12:01:31 -0500

| | Tech Support Test

Name | sumit gaur
E-mail | [email-masked]
Phone Number | (121004) 8700276167
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | teleperformance india private limited | chat support executive | 15 january 2021 | 20,000
Previous Employer 1 | teleperformance india private limited | customer support executive | 27 september 2018 | 19,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please follow these steps :
* Please click on three dots on the right side of window and then click on "settings"
*Please click on "clear all cookies and caches" and clear history
* Please restart the browser and search for the desired website.
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Additional troubleshoot solution:
** Please try to login through different browser and with updated browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect bluetooth speaker to phone:
* Please drag down the additional settings in your phone and look for the bluetooth tab/icon and turn it on or please look for bluetooth icon in settings of your phone and turn it ON.
* Please turn on the bluetooth of the speaker and search for the device bluetooth icon in your phone and connect it.
* Please make sure that your device is searchable.

What according to you makes you a good candidate for customer service or technical support job? | If any person/customer service respresentative can understand the concern of the customer and resolve it on priority by putting themselves in place of customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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