Subject: Tech Support Candidate - Gaurav Rai
From: Gaurav Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 11:35:39 -0500

| | Tech Support Test

Name | Gaurav Rai
E-mail | [email-masked]
Phone Number | (+91) 8527816341
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida extension Gaur city
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Picano Education | Procurement officer | | 35k
Previous Employer 1 | Huber suhner | Quality engineer | 4 November | 40k
Previous Employer 2 | Thermadyne | Quality engineer | 20 July | 25k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will close all other tabs. Then will restart the computer, if the problem remains the same then will try using other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth of the speaker
2. Open Bluetooth of the mobile phone
3. Search for the devices in the mobile phone.
4. Find the device and connect it.

What according to you makes you a good candidate for customer service or technical support job?

I am very inclined towards technical things.
I have good listening and understanding skills.
I have good interpersonal skill.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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